Refund and Replacement
Thank you for choosing WrapMaster! WrapMaster is committed to providing you with high-quality products and 100% satisfactory service. If you find any quality problems after receiving the product, please refer to the following policy:
Scope of Application
This policy applies to the following situations:
1. Product Quality Problems
● The actual color of the received product does not match the order (such as wrong color, style difference).
● The product has obvious defects (such as scratches, surface quality problems).
2. Transportation Damage
Product problems caused by damage during transportation.
Refund and Replacement Conditions
1. 30-day Replacement Guarantee
If you find any quality problems within 30 days from the date of receipt of the product, you can contact us at any time.
2. Special Instructions for Customized Products
Customized products are not subject to the 30-day replacement policy due to their special nature, so carefully confirm the customization details during communication.
Application Process
To ensure that your problem can be solved quickly, please follow the steps below:
1. Contact Customer Support
You can contact us through our email, phone or online chat platform.
2. Provide Problem Information
Provide a clear description, including:
● Detailed description of the problem；
● Clear photos or videos showing the problem (such as color discrepancy, surface defects)；
● Photos of the package appearance (if transportation damage is involved).
3. Review and Processing
● We will complete the review and confirm the solution with you within 1-3 working days after receiving your application.
● Replacement due to quality problems or transportation damage: You need to provide the batch number of the product. We will arrange a replacement for the same batch of products for you. You only need to pay the shipping fee, and we will send the new product as soon as possible.
● Replacement due to non-quality problems: All costs required for replacement (including product costs and shipping costs) must be borne by you.
Return and Exchange Notes
1. Return Status Requirements
The returned product must be unused and contain complete packaging and all accessories.
2. Inapplicable Situations
● Damage to the product caused by improper installation, personal operating errors or abnormal use.
● Product problems beyond the 30-day return and exchange period.
3. Return and Exchange Costs
If the return or exchange is caused by product quality problems, the relevant costs will be borne by us.
Important Tips
To ensure your rights, please check whether the package is intact when you receive the product. If you find any problems, please contact us as soon as possible.
We always aim to satisfy our customers. If you have any questions or need further help, please feel free to contact us.
Email: dasonchan@tsautop.com
Tel: 0086-13626505244
Working hours: Monday to Friday 9:00-17:00
Thank you for your trust and support!